Vince Ponticelli is the Global Head of Technology Operations at Sanofi. His role is centered in Service Management for Application Support, Infrastructure Services, End User, Network, Voice and Video support across 130,000 associates in 89 countries. He recently added a quadrant to his industry experience by joining the Pharma domain after six years with the US Government, and twenty years in Financial Technology Services. While his focus is on Operational Excellence, his passion is people. His style is rooted in Servant Leadership and at each stop in his journey, his goal has been consistent in combining the two to rebrand technology operations from reactive firefighting, to proactive solutions and risk prevention. He prides himself in being able to build strong teams and removing the barriers between technology and customers.